Outsourced account management for SaaS companies — we protect renewal revenue and identify expansion opportunities, so churn stops being a mystery.
Customer success handles onboarding and support tickets. But no one is proactively managing the relationship for accounts that are quietly at risk, or accounts that have grown and are ready to expand. Both get discovered too late — one as a cancellation, the other as revenue you never captured.
You find out a client is cancelling when the payment fails, not 90 days before, when there was still time to save it.
Usage grows, teams add seats, but no one's tracking it — so upsell conversations never happen.
CS is busy onboarding new logos and handling support. Proactive account management for existing customers falls through the cracks.
Not another support tier. Not an automated health-score dashboard nobody reads. A dedicated professional who manages your key customer relationships the way a senior in-house account manager would — without the hire.
Structured touchpoints with your key accounts — not just automated emails.
We flag churn risk and start renewal conversations 90 days out, backed by usage data.
Price increases, plan changes, negative feedback — handled directly and professionally.
Health scores and account notes so you always know which customers need attention.
We track usage and seat growth to flag expansion revenue before it's missed.
When a customer is at risk, we respond fast and work to save the account.
| Outsourced (Innovation by Zayn) | Full-time hire | |
|---|---|---|
| Monthly cost | From AED 4,500 | AED 15,000–25,000+ |
| Time to start | 2 weeks | 2–4 months |
| Employment overheads | None | Visa, insurance, gratuity |
| Lock-in | Monthly rolling | Minimum 1 year |
| Scales with client base | Yes | Add headcount |
| Process and system | Built in | Build from scratch |
Recurring revenue depends on renewals nobody's actively managing.
Self-serve growth means usage data exists — but nobody's turning it into upsell conversations.
Enterprise or mid-market customers who expect a relationship, not just a support inbox.
You've outgrown the founder handling every customer relationship personally.
All retainers are rolling monthly. Start, pause, or scale at any time.
Not sure yet? Book a call first →
We use your email, your Slack, your tools, and your brand. Your clients interact with a professional account manager. Internally, you have zero overhead.
Clients receive communication from your domain. No third-party branding, no confusion.
We plug into your CRM, project management, and comms — no new stack, no disruption.
Weekly summaries, shared notes, and total transparency — you stay in control without doing the work.
Book a free 30-minute strategy call. No pitch, no pressure — just a conversation about your clients.
Book your free call →Usually responds within a few hours · Dubai, UAE · working worldwide