Outsourced account management for B2B tech companies — dedicated coverage for your highest-value accounts, without building an AM team from scratch.
Support handles tickets. Sales handles new logos. But the enterprise accounts already signed — the ones renewing at higher value every year — often have no one dedicated to them. Founders and CS leads absorb the relationship work until it becomes unsustainable, right around the time accounts start slipping.
Your biggest clients get routed through the same queue as everyone else — no dedicated point of contact who knows their history.
Nobody's tracking contract end dates proactively, so renewal conversations start too close to the deadline to negotiate well.
Accounts that have scaled usage or added seats aren't being flagged for upsell — that revenue is just sitting there unclaimed.
Not a support tier. Not a rotating list of CS reps. A dedicated professional who manages your key account relationships the way a senior in-house account manager would — without the hire.
Scheduled touchpoints with every enterprise account — not just when something breaks.
We start renewal conversations 90 days before contract end, backed by usage and value data.
Price increases, seat renegotiations, scope changes — handled directly, protecting the relationship.
Account health scores and structured notes, so you know exactly where every key account stands.
We track usage growth and flag expansion opportunities before your competitors do.
When an enterprise account has a problem, we own it end-to-end and keep leadership informed.
| Outsourced (Innovation by Zayn) | Full-time hire | |
|---|---|---|
| Monthly cost | From AED 4,500 | AED 15,000–25,000+ |
| Time to start | 2 weeks | 2–4 months |
| Employment overheads | None | Visa, insurance, gratuity |
| Lock-in | Monthly rolling | Minimum 1 year |
| Scales with client base | Yes | Add headcount |
| Process and system | Built in | Build from scratch |
Enterprise-tier customers who expect a named point of contact, not a support ticket number.
Multi-year contracts with complex stakeholder groups that need active relationship management.
Technical accounts where usage-based renewal risk needs to be tracked and managed proactively.
You've outgrown founder-led account management but aren't ready to hire a full AM team yet.
All retainers are rolling monthly. Start, pause, or scale at any time.
Not sure yet? Book a call first →
We use your email, your Slack, your tools, and your brand. Your clients interact with a professional account manager. Internally, you have zero overhead.
Clients receive communication from your domain. No third-party branding, no confusion.
We plug into your CRM, project management, and comms — no new stack, no disruption.
Weekly summaries, shared notes, and total transparency — you stay in control without doing the work.
Book a free 30-minute strategy call. No pitch, no pressure — just a conversation about your clients.
Book your free call →Usually responds within a few hours · Dubai, UAE · working worldwide